Shipping policy

Shipping Policy

At Coudy, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below.

Order Processing

Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email with your tracking information.

Shipping Times

Estimated delivery times vary depending on your location:

United States: 7–15 business days
Canada: 7–18 business days
Europe: 7–18 business days
Australia & New Zealand: 8–20 business days
Rest of the World: 10–25 business days

Please note that these are estimated delivery times and may vary due to customs clearance, weather conditions, carrier delays, or other unforeseen circumstances.

Shipping Costs

Shipping fees are calculated during checkout based on your delivery location and selected shipping method. From time to time, Coudy may offer free shipping promotions on eligible orders.

Tracking Your Order

Once your order has been dispatched, you will receive a tracking number by email. Tracking information may take 24–72 hours to become active after shipment.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, or other government fees. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address. If an incorrect address is provided, additional shipping charges may apply if the package must be reshipped.

Delayed or Lost Packages

While we work with trusted shipping partners, delivery delays may occasionally occur due to circumstances beyond our control. If your package appears to be significantly delayed or lost, please contact our support team, and we will assist in working with the shipping carrier to resolve the issue.